Claiming JobSeeker Payment (JSP) 001-19051501
This document describes how an individual can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).
JSP eligibility and when to claim
Customers need to claim as soon as possible online by means of the Services Australia website.
To get approved for JSP an individual should:
– be of qualifying age for JSP
– meet Australian home requirements for JSP
– be out of work, and
– trying to find work and ready to take part in activities that increase their chances of finding a job, or
– unable to work, study or look for work due to medical condition, health problem or injury, or
– used or studying full-time and are not able to carry out these due to a medical condition, illness or injury and have a job or research study to go back to
If the customer has shown they are unable to work due to a short-lived incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW customers claiming JSP
A DSP consumer whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
– they are still working 30 or more hours per week, and
– their earnings falls listed below the JSP income test cut-off
For instance, a self-employed DSP client is still working 30 hours per week, but their earnings has actually minimized. See Rates and Thresholds.
In all cases, inspect if the customer is eligible to have their DSP renewed before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
Early declares for JSP
Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they become certified they need to offer their savings account balances, evidence of earnings and employment separation information.
Customers can begin an early claim online. They will have the ability to finish Your individual details, Your scenarios and Your monetary information.
If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to answer in the online claim.
Customers can not complete Review and Confirm, Next actions or send the claim online up until within 14 days of being eligible for JSP. They will get a reminder notice 2 week before the eligibility date.
An apprehended individual might lodge a claim as much as 3 weeks before release from jail. These claims are not considered early claims as the consumer is certified but not payable when they claim.
Customers moving from a present earnings support payment can lodge an early claim approximately 28 days before the date of credentials.
Online claims
Customers need to create a myGov account and connect their Centrelink online account to it.
Once the consumer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they should:
– indication in to myGov and access their linked Centrelink online account
– ensure their individual information are right. From the menu, select the My information > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab
Customers declaring or job moving to JSP will see a reduced concern set as part of their online claim if they are:
– presently in invoice of an income support payment, or
– have cancelled from payment in the last 52 weeks
Streamlined claims
Sometimes, a task is provided to the customer on their Centrelink online account homepage up to 28 days prior to losing certification for their existing payment.
The task will allow the customer to undertake a streamlined claim procedure to submit a claim for JSP.
See Transfer to JobSeeker Payment (JSP) from another payment.
Assisted Customer Claims (ACC)
ACC can be utilized for clients considered not able or unsuitable to complete an online claim or candidates. ACC ought to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
‘ Channel Hopping’ within ACC implies:
– the customer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a customer start a claim which can then be completed by the customer in their Centrelink online account
Remote consumers
If the consumer resides in a remote location and usually utilizes an agent, Remote Service Centre, or phone to do organization and is unable or unsuitable to finish an online claim, the customer ought to be moved to the Remote Claims Processing (RCP) to start their ACC.
The Remote Claims Processing (RCP) group supplies specialised remote service for determined remote customers.
The customer must have:
– the remote indication showing on the Customer Overview, or
– a property address in a remote location
To inspect the address remains in a remote place:
– browse the town name in Office Locator
– see the Towns Result List
– view the Remoteness column
Customers with candidate arrangements
Correspondence candidates can submit an online claim for JSP on behalf of their principal.
If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim first. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.
If a nominee is claiming on behalf of an individual, encourage the nominee to help the person claim JSP utilizing the person’s Centrelink online account. If the candidate is unable or reluctant to do so, job a Service Officer is to run ACC with the candidate.
Claim submission exceptions
In some circumstances, it may not be sensible for a client to finish all Required jobs prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
Transferring to an Area of Lower Employment Prospects (MALEP)
Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually paused all Moving to a Location of Lower Employment Prospects (MALEP) evaluations.
If the consumer has actually moved address within the previous 26 weeks, Services Australia should figure out if they have reduced their work prospects by relocating to a brand-new place.
If this is the case, the Service Officer must investigate a possible MALEP work related exemption duration.
Unemployed due to a voluntary act or misconduct
If the customer has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have occurred.
Do not produce compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to determine a non-compliance occasion has happened.
See Unemployment due to a voluntary act or misbehavior.
RapidConnect
Most task hunters undergo RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Claim Appointment.
Job candidates who are qualified for a referral to a Labor force Australia or other expert provider, will have an initial visit reserved throughout the Participation Interview. Attending this very first company appointment is called the job candidate’s RapidConnect requirement.
In many cases, conference RapidConnect requirements will figure out the start date of the job candidate’s earnings support payment. Note: this undergoes job applicants fulfilling any waiting durations and certification requirements.
Mutual responsibility requirements
The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task applicants to the Workforce Australia online employment service. This excludes task hunters residing in Community Development Program (CDP) areas.
Higher rate of JSP for 55 years and over
Single consumer aged 55 years and over who have been getting an earnings support payment or job allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will automatically compute this and use the suitable rate for eligible clients.
Single Touch Payroll (STP)
Pre-filled Single Touch Payroll (STP) information might provide to clients during their online claim. Employer details, name and ABN, will exist to the customer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
Customers will have the choice to verify the company within the claim. If a consumer confirms the company, as soon as on payment, STP pre-filled earnings will be provided to the consumer when they report. If the consumer does not verify the employer, job once on payment, the STP employer may provide to the client once again when they report.
