How to Claim
We’ll guide you through the claim procedure.
This guide will ask you a concern and based upon your answer reveal you another question or result.
Before you start, examine if you’re eligible for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in progress?
3: You can track your claim for JobSeeker Payment
You might need to supply supporting documents to progress your claim.
We’ll let you understand the outcome of your claim. We’ll send out a message to your myGov Inbox.
If you don’t get electronic letters, we’ll send you a letter in the mail.
If you believe we have actually made a mistake you can ask us to review our decision.
We can assist if you’re in financial challenge or need unique help while we process your claim.
4: Are you declaring JobSeeker Payment on your own?
5: Do you have a Nominee plan in location?
To claim on somebody else’s behalf you should be authorised.
The individual you’re claiming for need to choose you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee plan
You require to have a plan in location to declare on someone else’s behalf.
The person you’re claiming for will need to start the process. Read about how to include a Nominee arrangement utilizing your online account.
7: Do you desire to claim online?
The most convenient method is to declare online.
8: You can declare over the phone
If you can’t claim online, call us on the Centrelink Employment Services line.
You do not need to go to a service centre to make a claim. If you’re feeling unhealthy, or require to separate yourself in your home, please do not visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to claim
To declare a payment you require a myGov account linked to Centrelink. If you don’t have a myGov account, it’s simple to create one.
To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these steps to connect to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get Started.
7. Select Get JobSeeker Payment then follow the prompts to finish your claim.
13: Create a myGov account and prove who you are to connect to Centrelink
To claim a payment you need a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s simple to produce one.
Follow these actions.
1. Go to myGov and select Create an account.
2. Read the Terms of usage. If you consent to the terms, select I concur.
3. Enter your email address, employment then confirm this address utilizing a code we email to you. Your myGov account need to utilize a special email address. You can’t utilize the same email for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret concerns and get in answers.
6. You have actually produced your myGov account, choose Continue to myGov.
After you show who you are through myGov by getting in some details about you, you’ll get a CRN. We’ll examine if you already have a CRN or produce one and link Centrelink to your myGov account.
14: Prove who you are to link Centrelink
1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity information.
4. Enter details from your Medicare card.
5. Enter some individual information and we’ll check them against our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from among these files: – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.
You’ll also require identity details from among these documents:
– Australian chauffeur licence
– ImmiCard issued by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.
You can now begin your claim for a payment. Before you can send your claim, employment you’ll require to check out a service centre to complete our identity requirements. You’ll need to offer us an appropriate picture identity document as well as any other files we may request.
If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to declare after you develop your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You require to link your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.
18: Sign in to myGov and show who you are to link Centrelink
To claim a payment online, you’ll need to do both the following:
– link your Centrelink online account to myGov
– prove your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is currently the only Digital Identity company that supplies the strong level Digital Identity needed for Centrelink.
Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual details, details from your identity files and verify your picture.
Discover how to establish the myGovID app on the myGovID website.
Once you have a strong level Digital Identity, follow these actions to link Centrelink and show your .
1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your approval to share your details with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Get begun in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.
If you can’t prove your identity online, employment call us on the Centrelink Employment Services line.
19: How to claim after linking Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can apply online.
1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get begun.
4. Select Look For JobSeeker Payment then follow the triggers to complete your claim.
20: Check in to myGov and employment make a claim in Centrelink
If your Centrelink online account is connected to myGov, you can apply online.
To do this:
1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Make An Application For JobSeeker Payment and follow the triggers to complete your claim.
We’ll inform you if you need to do anything else to complete your claim. We might ask you send supporting files to submit your claim.
You can finish these steps up to 13 weeks before your scenarios change. You can then send your claim 2 week before your circumstances change. We’ll call you to remind you to do this.
21: Sign in to myGov and link to Centrelink with your CRN to claim
To declare a payment you require a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.
Follow these actions:
1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get started.
7. Select Make An Application For JobSeeker Payment and follow the prompts to complete your claim.
We’ll tell you if you need to do anything else to finish your claim. We might ask you for supporting files to send your claim.
22: After you claim by phone
We’ll call you if we require more information.
We’ll send you a letter to let you understand your claim result. If your claim is successful, we’ll let you know:
– when you’ll get your very first payment
– just how much you’ll get.
23: After you declare online
After you send your claim online, you’ll get a receipt informing you:
– the ID variety of your claim
– the date we estimate your claim will be total.
If your Centrelink online account is connected to myGov, indication in now to track your claim online.
Sign in to myGov
You can likewise utilize the Express Plus Centrelink mobile app.
If you do not concur with our choice call us on the Centrelink Employment Services line. If you still do not concur, employment you can ask us to examine our choice.
To do your company with us, create a myGov account and link it to Centrelink.
You require to prove your identity before you claim a payment or service.
When you claim a payment or service, we’ll ask you for some documents to support your claim.
If you or your partner stop work, or change from complete time to casual work we’ll need a Work Separation Certificate from you in some circumstances.
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your details and get payments for employment you.
